I downloaded and installed the latest software from the link above, but I'm still having trouble. We suggest to download and install the latest software on both computers for the best connection. NOTE - The software on the disc is older than the download version, and will create a version mismatch and connection issues. All of our products are backed with a 2-year limited parts and labor warranty as well as Seattle-based email support 2 YEAR WARRANTY-We love our Plugable products, and hope you will too.Does not transfer programs they must be reinstalled from the original disks or downloaded files CUSTOM SYNCING-Supports custom file and folder syncing between two supported Windows computers, including drag and drop transfers.Both PCs involved in the transfer must be fully functional, and have attached displays for PC cable performance NO NETWORK NEEDED-No size limits, and simpler than transfers by disk.This software allows you to transfer your important files such as documents, music, pictures, videos and other data files INCLUDES SOFTWARE-A unique 16 character Product Key for Bravura Easy Computer Sync software is attached to the USB 3 cable ($19.95 value).Not compatible with Windows S Mode, Windows Server editions Both 32- and 64-bit Windows versions are supported. Works in USB 2.0 ports at USB 2.0 speeds.

Up to 3x faster than USB 2.0 if both computers support USB 3.0.

FAST USB 3.0 SPEED-Transfer files and folders when upgrading from one Windows 11, 10, 8.x, 7, Vista, or XP computer to a newer one.

2 YEAR WARRANTY - We love our Plugable products, and hope you will too.

Compatible with docked Nintendo Switch, or handheld mode with compliant USB-C to USB 3.0 solution Not recommended for Lenovo Yoga 2/3 due to issues with their USB 3.0 controller.

COMPATIBILITY - Not supported on macOS 10.15 Catalina and newer at this time.

IPv4/IPv6 checksum offload engine, crossover detection and auto-correction, TCP large send offload, and IEEE 802.3az Energy Efficient Ethernet.

FEATURES - Practical speeds over 700Mbps on USB 3.0 and Gigabit network.Functionality built into the Linux kernel from 3.9 onward (compile required for 2.6 - 3.8) EASY INSTALLATION - Automatic driver installation via Windows Update on Windows 10, 8.x, 7, and XP (with existing internet connection).This fast USB 3.0 Gigabit solution powered by the ASIX AX88179 chipset provides more performance and stability than most WiFi networks FASTER THAN WiFi - Upgrade to wired Gigabit speeds via USB.

Plugable usb 3.0 driver windows 10